Barn Notes
Shipping & Returns
Everything you need to know about getting our treats from our barn to yours.
Processing
Small-batch, made to order
Because every batch is baked by hand in small quantities, orders are typically processed and shipped within 3–5 business days. During busy seasons or promotional periods, processing may take slightly longer — we'll always keep you posted if there's a delay.
Shipping
Where we ship & how long it takes
- Domestic (US): Standard shipping generally arrives within 3–7 business days after your order ships.
- Shipping rates: Calculated at checkout based on weight and destination.
- Tracking: You'll receive a confirmation email with tracking as soon as your order is on its way.
- International: Not available at this time. Sign up for updates and we'll let you know when that changes.
Freshness Guarantee
Baked fresh, shipped fresh
Because our treats are made without artificial preservatives, we recommend storing them in a cool, dry place in a sealed container and using them within a few weeks of opening. If your treats arrive damaged or don't look right, reach out within 7 days of delivery and we'll make it right.
Returns
Our return policy
Because our treats are a handcrafted food product, we're unable to accept returns or exchanges on opened items for health and safety reasons. That said, your satisfaction matters to us:
- Damaged or defective orders: Contact us within 7 days of delivery with a photo and your order number and we'll send a replacement or issue a refund.
- Wrong item shipped: We'll cover the cost of getting the right product to you.
- Lost in transit: If your tracking shows no movement for an unusually long time, let us know and we'll help sort it out with the carrier.
Cancellations & Changes
Need to change your order?
Reach out as soon as possible — if your order hasn't been baked or packed yet, we can usually make changes or cancel it. Once an order has shipped, we're unable to modify it.